Independent Ecommerce

Proactive customer service

Proactive customer service

How often do you find yourself frustrated with customer service? Providing better service is an opportunity in almost all businesses....

Amazon's growing jurisdiction in ecommerce

Amazon’s growing jurisdiction in ecommerce

Frank Pasquale, law professor at University of Maryland, on how big corporations will exert more control over time. They are...

Amazon's tax deal with Massachusetts hurts marketplace sellers

Amazon’s tax deal with Massachusetts hurts marketplace sellers

Besides AmazonGo, the other big news in the Amazon marketplace world was their annnouncement to give in to the Massachusetts...

Turning customers into sourcing partners

Turning customers into sourcing partners

This company lets customers sign up to work with them by buying fabric from places around the world. The fabric...

Amazon's Growing Ad Business

Amazon’s Growing Ad Business

Benedict Evans on TV, retail, and advertising. Inevitiably, he references Amazon and their growing ad business: There’s a famous Jeff...

Getting started in ecommerce

Get started in ecommerce

Greg Mercer & the team at JungleScout are kicking off another impressive project to help merchants get started selling on...

Amazon Go is here to change retail

Amazon Go is here to change retail

This is likely going to prove meaningful in the long term success of traditional brick-and-mortar retailers: Amazon Go works by...

Ben Thompson on Amazon Go

Ben Thompson on Amazon Go

Ben Thompson with a great take on Amazon Go, which debuted last week, and what it means for the future...

Caution Working with Big-Box Retailers

Caution Working with Big-Box Retailers

Getting big orders from large retailers sounds great, but they don’t make it easy. “The other big thing to prepare...

Amazon now featuring Verified Expert Reviews

Amazon now featuring Verified Expert Reviews

After their fervent fight against incentivized reviews, Amazon is now offering something called Amazon Expert Reviews just under the first...

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